Talk to a product specialist today:

 1-800-372-1560

FAQ'S



How to get started:


Is my Pharmacy Management System integrated with Mevesi?

To see a list of Pharmacy Management Systems that Mevesi integrates with, visit the Strategic Partners page.


How do I get access to Mevesi solutions?

As long as you have internet access on your computer, you can access Mevesi Solutions. The preferred web browser is Mozilla Firefox.


How do I set up my pharmacy with Mevesi?

To contact a sales representative, visit the Demo Request page.


Does Mevesi provide training?

Based on the solution you have signed up for, training sessions will be available to you and your pharmacy staff. The sessions run less than one hour and cover typical usage by a user and administrator. The sessions are held through the Internet, conveniently allowing you to participate right from your office.


What is required to set up Mevesi?

There are different requirements based on your Pharmacy Management System. Information will be provided during the set-up process. In order to run Mevesi, you just need a Pharmacy Management System and internet access.

Customer Support:


What data types can be integrated with Mevesi?

Data can be imported easily from other sales tools and databases into Mevesi and also exported to other applications through industry standards for data exchange. Visit the Strategic Partners page to see a list of data types.


How do I contact Customer Support?

Customer Support is available to assist you with your organization set up or general user questions. You can contact the Mevesi Customer Support by:
•    Emailing us at support@mevesi.com
•    Dial 1-800-372-1560 for Monday through Friday 9:00 AM to 6:00 PM Eastern Time.
•    Contact us through the Support Module in the Mevesi application


How do I get updates to Mevesi?

Mevesi will inform you if there is any interface update available. It does not require any action on your part.


Importing Questions:


How often does data get transmitted to Mevesi?

Depending on your pharmacy management system, it can happen in real time or up to 15 minutes.


Can I export data from Mevesi?

Yes. This can be done through PDF and Excel files.


Does Mevesi offer data storage?

Yes. Mevesi has the capabilities to store prescription, point of sale, accounting, and reconciliation data.


Billing Questions:


How do I contact the billing department?

You can reach the billing department at 1-800-372-1560.


How can I submit a billing question online?

A billing question can be submitted on Mevesi using our Support Form in Mevesi.


How do I add additional pharmacies?

You can contact your Account Executive directly or our Sales Department at 1-800-372-1560 to add additional pharmacies and/or products to your account.


What do I do if my account is suspended?

Please contact our Customer Service at 1-800-372-1560 and any one of our representatives can help you process payment and reactivate your service.


What is your billing policy?

Mevesi bills you for your subscription service in advance of your service period. The amount you are billed is based on your number of pharmacy sites, not on the active users in the application. The Invoice start date is the first of every month. The date that you first signed up for your subscription with Mevesi payment is prorated up to the first day of the next service period.


Where can I find the Terms of Use?

The terms of use can be found at the bottom right hand side of the footer of any page within the application.


See what our customer have to say

  • “Mevesi is definitely worth the money; I can identify potential profits and excessive losses, It has changed the way I do business.”

    Joe Amaismeier
    Toronto Apothecary
  • “You guys have taken reports and put it into a very user friendly mode for my data.”

    John Power@ Power's Pharmacy Inc.
  • “95% of the patients that we contact request that their fills be made ready for pick-up!”

    Chirag Desai @ Boston Medical Center
    Boston, Massachusetts
  • “Every single item of information, marketing, adherence, and profitability is contained within the Mevesi program”

    JJ Bernabei @ TriState Medical Group
    Weirton, West Virginia